Return & Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!

Return Policy

HEAVENZD LTD will accept, for return or exchange, items that are purchased off our website within 60 days of the tracking delivery date confirmation under the following conditions:

There are no visible signs of wear and tear

No tags have been removed

Item is unwashed, unworn, unaltered

New Merchandise in its original condition

Item(s) cannot be returned or exchanged after 45 days.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact support@heavenzdltd.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated on this page.

Cancellation (if applicable)

You may cancel an order at any time before shipment. Email our support team at support@heavenzdltd.com, and they will help assist your cancellation and reimburse the payment method used if the order has not yet been shipped. Remember, our goal at HEAVENZD LTD is to serve and grow a family of happy customers. We never want anyone to feel obligated to be part of our brand just because they deiced to finalize an online purchase. We will do EVERYTHING we can to help cancel your order and reimburse your funds so as long as the request is submitted before the order is shipped. This is strict because once you receive your tracking information and your order is with the carrier and route to the destination, at that point, we as a company has taken on the costs associated with the creation of the product (in materials and paying our blacks smiths) and on the shipping costs associated with the order (if you qualified for free shipping). Once an order is with the carrier, it is in a pool of thousands of other parcels that are transported via airline and distributed accordingly at customs before it reaches the local warehouses, and that is why an order can not simply be ""canceled"" at any time after it has shipped since the carrier can't individually pick out an order at any given time and have it sent back. At that point, the order is programmed for the destination that was paid for, and that is where it must go and we must adhere to the rules stated in the ""Returns"" section below.

Exchanges (if applicable)

Return Shipping (if applicable)

You will be responsible for paying for your shipping costs for returning your item.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection status of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Orders must be returned to us and in our possession before the paid amount is reimbursed. Just as your funds were in your possession while our items were in our control prior to your purchase, our items must be in our possession again (not in possession of the carrier, which is at any point after an order is confirmed as shipped) before your funds are in your possession again.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (2-3 days is normal). If you still have not received your refund after this time frame, please send us an email at support@heavenzdltd.com and allow us the opportunity to investigate the matter further.

Gifts

Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed.

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team support@heavenzdltd.com

If you do not report the damage to us within 48 hours, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@heavenzdltd.com to let us know how we are doing. We take your feedback very seriously and are constantly striving to improve.

Registered Business Address

128, City Road, London, EC1V 2NX, UNITED KINGDOM